FAQ & support

What does Paceloop do?

It gives your store an independent second opinion. Paceloop reads 90 days of your real numbers, names the single constraint capping your growth right now — traffic, conversion, order value, repeat rate, or margin — and pressure-tests any target you are considering against that data, refusing the number when it is fantasy. Then it hands you a first plan: one to three things worth doing, plus an explicit list of what to stop. The audit and that first plan are free. If you activate the plan, Paceloop writes the verified target into Shopify Analytics, re-audits when your numbers change, and — only if you want it — meets you for a weekly check-in on what ran and what changes.

Who is it for?

Shopify store owners who are already selling — typically $2k–50k a month — and are tired of guessing what to fix first. You can install it at any stage, including a store that has not sold anything yet: the win ladder measures every threshold against your own store, so it works from day one.

The part that needs history is the analysis. Pressure-testing a target and naming your single constraint are built on roughly 90 days of trading data, and below that Paceloop says the data is thin rather than guessing.

Does Paceloop change anything in my store?

Nothing that holds your store's data. The one thing Paceloop can write is a target in your Shopify Analytics — the verified number from your audit, mirrored where you already look, and never deleted by us. It cannot edit products, orders, customers, inventory, themes, or settings — not by design choice, but because Shopify never grants it the ability. See the privacy policy for the exact permissions and why each is needed.

What if my store doesn't have much data yet?

The analysis says so and stops, rather than guessing. If there is not enough history to name your constraint with confidence, Paceloop returns an explicit "insufficient data" result and tells you which metric it could not read. The same applies to individual figures: anything it cannot measure is shown as unavailable, never filled in with an estimate.

You are not left with an empty app in the meantime. The win ladder gives you a small number of concrete next steps — first product live, first visit, first order — verified from your store rather than self-reported, so there is something real to work on while the trading history accumulates.

Can I change my target after the audit?

Yes. Run the audit again with a different number — it is free, and any target you bring gets the same pressure-test. During an optional weekly check-in Paceloop may itself recommend revising the target down if the pace data no longer supports it. Plans you close early stay in your history with their outcome recorded, so the record of what you aimed for stays honest.

What can I do for free?

Install Paceloop and run the complete audit of your last 90 days, for every store: your real data read, one constraint named, any target you are considering pressure-tested, and a first plan of 1–3 things worth doing plus the cut list. Plans you have already run stay visible, and closing or abandoning one is never behind the paywall.

What does the Growth plan unlock?

Activating a plan starts the Growth plan — $29/month, with a 30-day free trial for first-time subscribers. It writes your verified target into Shopify Analytics and keeps it honest: re-audits when your numbers change, optional weekly check-ins with a straight answer, replanning, and asking Sidekick about your live plan data.

How do I cancel?

From your Shopify admin, under Settings → Apps and sales channels → Paceloop, or by uninstalling the app. Billing is handled entirely by Shopify and appears on your regular Shopify invoice. Cancelling stops future charges; uninstalling also deletes your data, as described in the privacy policy.

Do I need to use Sidekick?

No. Paceloop is a complete app on its own — the audit, the plan and the check-ins all work from the app's own screens. Sidekick is an additional way in, not a requirement.

What can I ask Sidekick?

Whether a target you are considering is realistic, what your diagnosed constraint is, what a plan for it would look like, whether you are on pace, and how a past plan turned out. Answers come from your own stored data, and Paceloop says when a figure is stale rather than presenting it as live.

Sidekick can also open Paceloop pre-filled from your conversation — for example, to start the audit with a target or log a check-in. Nothing is saved to your plan from the conversation itself; you review and confirm it in the app.

What does Paceloop store, and is it deleted if I uninstall?

It stores your goals, plans, check-ins, and snapshots of aggregated figures from your analytics — never your customers' personal data. When you uninstall, all of it is deleted, and the deletion runs a second time about 48 hours later so nothing survives a failed first attempt. The privacy policy lists exactly what is stored, where it lives, and what is erased.

Does Paceloop use AI, and what does it send?

Some of the wording you see — the title, description, and congratulation line of each suggested win — is written with help from a third-party AI provider. What it receives: how many products you have, your most common product types, up to ten product titles, whether your sales are growing or declining, your store’s country, the milestone amounts Paceloop computed for you, and your answers to the four setup questions if you filled them in. Those amounts come from your own sales, so for a money milestone one of your figures does reach it. It never receives your customers’ data, your order line items, your sales history, or your contact details. The provider processes these requests in the People’s Republic of China, and its terms let it use what it receives to improve its own models.

The same provider also writes the answers in the in-app support assistant, if you use it. It receives the message you type, up to eight earlier messages in that conversation, and a summary of where you are in Paceloop — whether setup is finished, which week of your cycle you are in and how many days remain, your goal and its target figure, how many check-ins you have submitted, whether you left a cycle half-set-up, and how far ahead of or behind pace you are as a percentage. We strip email addresses and phone numbers from your message before it is sent; that is a pattern match on those two things only, so please do not paste your customers’ details in. Conversations are kept in our own database for at most 90 days and deleted when you uninstall, and what you type is never sent to any other service. The assistant can only explain things and point you at a screen — it cannot change anything.

Every number you see is computed by Paceloop itself — the wording service cannot change or invent a figure. If it is unavailable, the app shows its standard wording and nothing else changes. The privacy policy has the full description.

How do I get help?

Start with the help & tutorials — setup, the audit, the optional weekly routine, and what each verdict means, with real screenshots. For anything else, email kevin@paceloop.app. We reply within one business day. If you are reporting something broken, include your store URL and what you were doing when it happened — that is usually enough for us to reproduce it.

Something in the app looks wrong. What should I do?

Tell us, with the figure you expected and the figure Paceloop showed. Paceloop is built to state when it cannot measure something rather than fill in a plausible number, so a wrong figure is a bug we want to know about.